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Cancellation & Refund Policy

Last updated: 20 October 2026

Who we are

No Excuses is operated by blndr Agency (Pty) Ltd, a company registered in South Africa (registration number 2023/842170/07). Contact us at daan@blndr.agency. Read this policy alongside our Terms of Use and Privacy Policy.

Payment providers

We use Paystack for payments in South Africa and Stripe elsewhere. App Store payments in the iOS app are handled by Apple. Pro subscriptions on the web use Stripe. Refunds go back to the card or account you paid with.

Pro subscriptions for members

  • Pro is an auto-renewing subscription, billed monthly or yearly through the App Store on iOS or Stripe on the web.
  • Cancel any time in your App Store subscription settings on iOS, or through Manage in your profile on the web.
  • Cancelling stops future renewals. Pro stays active until the end of your current paid period.
  • We do not refund a subscription period that has already started.
  • Apple handles App Store refunds under its own policies. Request a refund at reportaproblem.apple.com. For web purchases, email daan@blndr.agency.

Coach plans for the Studio

  • Coach plans are monthly subscriptions for coaches who use the coaching Studio. Payments are processed by Paystack or Stripe.
  • Your first paid coach plan starts with a 30-day free trial. On Paystack, starting the trial includes a small card check of R5, which is refunded automatically.
  • Cancel any time in the Studio. Your plan stops renewing and stays active until the end of the period already paid.
  • If you switch plans, the new plan starts the same day. There is no pro-rated refund for the old plan.
  • We do not refund a subscription period that has already started.

Coaching sessions

Coaching purchases include single sessions, session packages (credits), and monthly coaching subscriptions. Payments are processed by Paystack or Stripe and paid out to your coach.
  • Your coach sets a free-cancellation window for sessions. The deadline ranges from the session start time to 3 days before the session. It is shown when you book.
  • If you cancel within the free-cancellation window, your credit goes back to your balance. If you paid for the session, your coach refunds it.
  • If you cancel after the deadline or do not show up, the credit or fee is kept unless your coach chooses to refund it.
  • If your coach cancels a session, your credit goes back to your balance. Your coach can refund a paid session.

Session packages

Package credits may have an end date set by your coach. This is shown before you buy. If a package is refunded in full, its unused credits are removed.

Monthly coaching subscriptions

Cancel any time on the Coach page in the app, under Manage, to stop future payments. There is no refund for a month that has already started unless your coach agrees.

Questions about coaching payments

Message your coach first. If you cannot sort it out, email daan@blndr.agency and we will look into it.

Mistaken or duplicate charges

If you are charged by mistake or charged twice for Pro, a coach plan, or coaching, we refund the wrong charge in full. Email daan@blndr.agency.

How to ask for a refund

Email daan@blndr.agency from the address you sign in with. Include the payment date, the amount, and what the payment was for. We reply and process approved refunds within 5 business days. Your bank or card issuer may take a few more days to show the refund.

Your consumer rights

Nothing in this policy limits your rights under consumer law, including the South African Consumer Protection Act and the Electronic Communications and Transactions Act.